Please Keep Conserving!


everydropThank you for your continued conservation efforts. In June, our customers reduced water use by 21.85 percent, compared to 24.55 percent in May. Conserving during the dry summer and fall months is critical to ensuring that our water supplies last!  Want a professional opinion on how to be water efficient in and around your home? Ventura Water continues to offer free on-site water conservation surveys to commercial and residential water customers to equip our customers to be more water efficient.  Please contact Customer Care at or call (805) 667-6500 to schedule a water conservation survey.

Use the Water Calculator tool to help schedule your irrigation timers more efficiently at  Learn more by clicking here.

From the July 2016 Ventura Water Pipeline

Congratulations to Our Customers! Year-to-Date Water Use Hits the 20% Reduction Target

Ventura Water congratulates all our customers; we are extremely grateful. New figures show that customer water use was down 39 percent last Protecting Venturas Water Future1month (July) compared to July 2013, allowing Ventura Water for the first time to reach our 20 percent annual water reduction goal for the year so far! The exact year-to-date reduction in water use by customers as of the end of July was 20.79 percent.

As the City and the State experience one of the most severe droughts on record, the customers of Ventura have proven that they have the ingenuity and commitment to meet the challenges of conserving water. We have all come a long way since September of 2014, when Ventura declared a Stage 3 Water Shortage Emergency requiring customers to reduce water use by 20 percent. (See the details here.)

During the months of May, June and July this year, Ventura Water customers have reduced their water use significantly, establishing what we hope is a continuing trend. May 2015 saw a 28 percent water use decrease compared to May 2013, June saw a 41 percent decrease from June 2013, and July’s decrease was 39 percent compared to July 2013. (See a month-to-month comparison for 2013-2015 to date here.) It is important to note that we conserve the most during the warmer months! We need to continue our efforts through the fall and into the winter! We aren’t in the clear yet!

Ventura Water has instituted several mandatory water conservation measures for our customers. They include: sprinkler irrigation systems may run only two days per week between the hours of 6 p.m. to 9 a.m.; handheld hoses used to wash cars must have a shutoff nozzle; fountains must use recycled water; and hosing down hard surfaces like driveways or sidewalks is not allowed.

Ventura Water offers free water conservation aids and on-site residential water surveys to help our customers save water. Use the New Water Calculator tool to help schedule your irrigation timers more efficiently. Learn more by clicking here. Please contact Customer Care at or call (805) 667-6500 to schedule a water survey.

From Ventura Water’s Pipeline, August 2015

Ventura Water Unveils VenturaWaterPure Potable Reuse Demonstration Facility


Left to Right: Ventura City Manager Mark Watkins, Ventura Water General Manager Shana Epstein and Ventura Mayor Cheryl Heitmann at the Ribbon Cutting Ceremony for the VenturaWaterPure Potable Reuse Demonstration Facility on Thursday, July 16, 2015.

Ventura Water Unveils VenturaWaterPure Potable Reuse Demonstration Facility – To Find out more and to book a FREE tour, visit:


WATCH the Sustainable Ventura News Story below:

Letter From Ventura Water’s GM


Dear Valued Customer,

In greeting the arrival of 2014, we are facing a year that may be the driest in recorded history. Our local water sources primarily rely on the rainy season for replenishment. The Ventura River has not seen a normal winter for three years now, which means it has diminished as a reliable supply and Ventura is now dependent upon Lake Casitas and groundwater. Without the City’s full water supply portfolio, it is time to ask all customers to pitch in and use at least 10 percent less water.

For some customers that will be as easy as dropping one day of outdoor watering. For others, it may be more difficult if they have been efficient consumers all along. Bottom line, we’ll need everyone’s help to save water now to keep Lake Casitas levels from going lower, faster.

An average Ventura residential household uses approximately 21 hundred cubic feet (hcf) or 15,708 gallons every two months. A 10 percent reduction equals 1,570 gallons bi-monthly or 785 gallons per month. Many customers are already pledging their support and sharing how they will save water. Some of those tips will be offered in the coming months but here are the top suggestions to get started:

  • Check for leaks indoors and outdoors. One leaking toilet can waste between 300 to 60,000 gallons per month and even a slow drip from a faucet can use 450 gallons per month. There are many variables to how much water can be wasted due to leaks in irrigation systems, but it is possible to lose 225 gallons in a 15 minute watering cycle from a leak close to a sprinkler head.
  • Review your water consumption history and use the Home Water Works Water Calculator to analyze your water use and receive practical information to help reduce use.
  • Visit for more ways to save water.

Now, more than ever, it’s important to remember to Save Our Water. Thank you for being our partner.



Shana Epstein, Ventura Water General Manager

From Ventura Water’s Pipeline, Vol. 4, No. 1, February 2014

What YOU Should Know About Private Sewer Lateral Inspections


In January 2012, the City adopted new regulations to support the timely inspection, repair and replacement of private sewer laterals. A private sewer lateral is the pipe that connects a business or home’s plumbing system to the City’s wastewater collection main pipeline. The lateral is considered the “private” segment when it is located on private property and serves the purposes of an individual, privately owned building. The property owner is responsible for the entire pipe length, including the wye or saddle at the point of connection to the City’s mainline.

Ventura Water is responsible for the maintenance of the main pipelines that carry used water from homes and businesses. To protect public health and safety, these pipes are regularly inspected and repaired to maintain their integrity. A good maintenance practice is to have your private sewer lateral inspected every 3-5 years to catch problems early, which will prevent expensive repairs down the road. With thousands of private sewer laterals in the City, property owners are important partners in assuring that pipes are properly maintained to protect us all.

Effective February 3, 2014, three events will require property owners within the City to hire a licensed plumber to conduct a video inspection (closed circuit TV) of their private sewer lateral, at the property owner’s expense.

  1. If a sewage spill occurs on private property. An inspection will identify the causes of the spill and make sure the property owner takes corrective actions to prevent further problems.
  2. Upon receipt of a notification letter from Ventura Water indicating that problems, such as root intrusion or grease/rag buildup, have been identified. The letter will request an inspection by a licensed plumber to take corrective actions. It is in the property owner’s best interest to respond to prevent a damaging and costly overflow or backup.
  3. Prior to the close of a sale for any property. Property owners that are considering selling are strongly recommended to hire a licensed plumber to inspect the private sewer lateral early in the process. A property owner may choose the timing to submit the Private Sewer Lateral Inspection Report to the City, as long as the report is submitted before the close of escrow and the results of the inspection are disclosed to the buyer and all parties to the sale.  If the inspection reveals that corrective work is needed, the seller and buyer can agree on who will pay the cost and who will be responsible for making the repairs. Visit for all the details about how a property owner can meet this requirement.

In addition, commercial and common interest properties (apartments and condominums) are required to submit a Private Sewer Lateral Inspection Report to the City every 10 years, with the first report due before January 1, 2023. These properties will be required to inspect the length of pipeline from the last private connection to the City’s mainline and include the results in the report. (Sales of single units in common interest developments do not trigger change of ownership inspection requirements.)

Visit: and

From Ventura Water Pipeline, Vo. 4, No. 1, February 2014

Ventura Water Calls for 10 Percent Voluntary Water Use Reductions

QQnObuvIt3877mI6pBEFy1yopwDapNx3rYZB9KfrAQfBw4sZxQySc78MzKpEKqXV9Mcj22seqZ2wpKDAaHZmonMbZEqPRwrhDvuYztF2TrEj2lg9AJsKjaF-BaDGM61Vrls=s0-d-e1-ftVentura Water’s call for a voluntary water use reduction of 10% from our customers was supported unanimously last night by the City Council with a 6-0 vote.

“Ventura River water levels are very low and Lake Casitas, another of our primary water sources, is at 60 percent capacity,” said Ventura Mayor Cheryl Heitmann in last week’s press release. “It is a sensible step to reduce water use now by raising awareness of the need to conserve water. Our community met this challenge during the 1990s drought and we expect Ventura to once again be an outstanding partner in preserving our water supplies.”

The City’s third water supply is groundwater. A number of wells are currently undergoing urgent maintenance, which is limiting management options. One replacement well is in construction but is not expected to be operational until the summer.

We will be watching our water supplies over the coming months and are planning to bring an action plan to the City Council this summer if further restrictions are necessary. Officials from the Casitas Municipal Water District have alerted the City that if the water level in Lake Casitas drops to 50 percent, then the water district will issue water allocations. Without rain, this may occur as soon as August or September.

“In an allocation situation, we expect that the City Council would declare a water shortage emergency and enact more stringent conservation measures,” said Epstein. “Of course, anything that our customers can do to reduce their water use now will help Ventura’s supplies in the long run.”

Visit to learn more. Watch the recent LA Ch.7 ABC news video and LA Ch.4 NBC news video about Ventura’s water use reduction request.


From Ventura Water Pipeline, Vol. 4, No 1, February 2014

How wastewater pipes are cleaned and maintaining your home’s pipe health


In this segment of “Sustainable Ventura” (September 2013), Ventura Water Wastewater Collections Lead Worker Ralph Casillas explains how wastewater pipes are cleaned and how to properly maintain your home’s pipe health.
In the September 2013 Show, brought to you by Ventura Water, SustainableVentura.TV finds out what happens to the wastewater that leaves our homes and businsesses when it takes a tour of the Ventura Water Reclamation Facility and finds out how a wastewater pipe gets cleaned. The show also features an update on the 2011 Santa Clara River Estuary Settlement and visits with the students at the Caps-TV Digital Storytelling Program to find out about the films producing that they’ll be submitting to the Water: Take 1 Online Short Film Contest.

Sustainable Ventura, hosted by Maryann Ridini Spencer and airs on Caps-TV VTV’s Channel 15, Thursdays at 8:30pm. It rebroadcasts Monday-Thursday and Saturdays at 9:00am, Sundays at 8:30pm and every other Wednesday at 8:30pm.

Watch Sustainable Ventura News on the NEWS pages at and in the Lifestyle Section

LIKE the SHOW on Facebook:
Visit: SustainableVentura.TV

Sustainable Ventura News: 2011 Santa Clara River Estuary Settlement Update


An update on the 2011 Santa Clara River Estuary Settlement from Sustainable Ventura News Online @ Ventura County Star.